Privacy Policy

Data Collection

• We collect the name, email, and message content submitted through our contact form.
• We may collect anonymized analytics data about how the site is used, subject to your cookie preferences.
• The legal basis for processing this data is your consent, given at the point of submission or via cookie preferences.
• Contact form submissions are retained only as long as needed to respond to your enquiry.

Data Usage

• Personal data submitted via the contact form is used solely to respond to your enquiry.
• We do not sell personal data to third parties.
• Analytics data, where consented to, helps us understand and improve the site.
• We do not send marketing communications unless you separately request them.

Data Protection Measures

• Reasonable technical and organizational measures are used to protect data you share with us.
• Access to submitted enquiries is limited to those who need it to respond.
• Should a data breach affecting your information occur, we will take appropriate steps to notify those affected as required by law.

Your Rights

• You have the right to access personal data we hold about you.
• You have the right to request correction or deletion of your data.
• You have the right to data portability where applicable.
• You have the right to object to certain processing of your data.

What you might send us

Most enquiries arrive through the contact form and include a name, an email address and a short description of the garden. Many people also send photographs of a wall, a slope or existing stone, and some mention the address of the property so we can judge travel time from Nagoya. We only ask for what we need to understand the site and arrange a visit.

Site photographs and wall records

Photographs and measurements taken during a wall condition review (joint widths, lean, the depth reached in a trial hole) form part of the written plan we give you. We keep a copy so that, if you ask us back in a later season, we can compare the wall against its earlier state. These records describe the structure, not you, but because they are tied to a property address we treat them as personal information under Japan's Act on the Protection of Personal Information (APPI).

Who sees your details

• Only the people at Crag Lab Blend who prepare your walkthrough, review or layout plan.
• A contractor you choose, but only when you ask us to send them the drawing or specification, and only the documents you name.
• Our email and web hosting providers, which store messages on our behalf and are bound by confidentiality terms.
• Nobody else. We do not share enquiry details with stone suppliers or quarries, and we never sell personal information.

How long we keep it

Enquiries that do not lead to a visit are deleted within twelve months. Plans, photographs and measurements from completed work are kept for five years, because walls and rockeries change slowly and an earlier record is often the most useful thing we can offer when a client calls about movement. You can ask for earlier deletion at any time.

Making a request

To see, correct or delete what we hold, or to ask us to stop using it, email info@crag-labblend.com or write to Crag Lab Blend, 5-10-17 Shimizu, Kita-ku, Nagoya, Aichi 462-0844. We will confirm who you are in a proportionate way and reply within two weeks. If you are not satisfied with our answer, you may contact the Personal Information Protection Commission of Japan.

Photographs of neighbouring property

Pictures of a wall sometimes show part of a neighbour's garden or house. We crop or avoid those details where we can, and we never use client photographs on this website or anywhere else without written permission from the owner.

Contact preferences

If you would rather we phoned than emailed, say so in your message and we will note it. We will not add your address to a mailing list or send you anything you did not ask for.